There could be an exception where you might know panelists' passwords because you created the passwords for them, such as those for guest logins, or generic passwords for registered panelists . Even so, this knowledge is available to you through other resources, such as saved .csv file, but it is still not retrievable from our software. In other words, it cannot be dynamically displayed to panelists using Wildcards . In this case you would have to provide the password to individual panelists verbally, or by typing or pasting it into your email communication.

1. Scenario A : A panelist is trying to log into your panelist website from their own device, but they forgot their password. Because they are on their device, they can access their email account and reset the password without your intervention.
   
   
2. Scenario B : A specific panelist knows their password, but you have concerns that the particular panelist's password is compromised. You would like to force them to change their password the next time they attempt to log into the panelist website.
   
   
3. Scenario C : Your Legal Department requested that panelists must have unique passwords known only to them. Your entire panel's password was originally set up as a generic term (e.g. sensory), so you need to prompt all panelists to create their own passwords at their earliest convenience.
   

Scenario A: Panelist Resets Their Password

The workflow below describes panelists' experience. You as an analyst are not required to perform any steps. The workflow for this scenario is more for your information or to share with panelists if they reach out to you for assistance.

1. On the login page, enter your User Name and click Lost password . It is very important to enter a correct User Name .
   
   
   If you do not know your user name, contact your Sensory Panel Leader for assistance.
   
   
2. On the Forgot password screen, wait for the red horizontal bar to disappear and click Reset My Password .
   The red horizontal bar is a security feature implemented to minimize password fraud.
   
   
   
3. Read the message with information about the next steps and click OK .
   
   
   
4. In you Inbox for the email account associated with the user name entered in the step #1, you will receive an email titled "Lost Password for Compusense" with a link to reset the password.
   
   If you do not receive the "Lost Password for Compusense" email within 30 minutes from completing the step #2 above, check the Spam folder. If the email cannot be found, contact your panel leader to verify that the correct email address is associated with your panelist user name.
   
   Inside the email, click the link.
   
   The link is valid for 2 hours. If you do not reset your password within the two hours, you will have to repeat the process again.
   
   
5. On the Change Password page, do the following:
   
1. In the New Password field, type a new password. Be sure to meet the minimum requirements outlined on the screen.
   
   
2. In the New Password (again) field, re-enter the new password.
   This will ensure that the password is exactly the way you want it to be.
   
   
3. Click Change Password .
   
   
   If you successfully changed the password, you will be taken to the login screen. Your new password can be used immediately to log in.
   

Scenario C: Panelists Change Their Passwords Through a Direct Link

Scenario reminder: Your Legal Department requested that panelists must have unique passwords known only to them. Your entire panel's password was originally set up as a generic term (e.g. sensory), so you need to prompt all panelists to create their own passwords at their earliest convenience.

This workflow is to be followed by you for multiple panelists, or one panelist at a time. The workflow is ideal in scenarios when panelists do not know their old passwords. However, the steps are also applicable to panelists who know their old passwords, as described in our scenario.

Below this workflow we are also outlining what the panelist experience will be.

Your steps:

1. From the black ribbon at the top, select Libraries > Panelists .
   
   
2. Locate the panelist(s) you are looking for .
   
   
3. Select the panelist(s) and compose an email .
   
   In the body of the email, insert the following Wildcard: Create Password Link.
   
   
   
   This wildcard will automatically change into unique links in the emails you send to panelist(s). These unique links are direct links to a password changing page, specific to individual panelists.
   
   
4. When happy with the email, send it immediately or schedule the email to send at a later date and time .
   

   
   

   
   

Panelist experience:

1. Panelists will receive an email notification to the email address you sent the link to. The Change Password page will load.
   

   
   
2. On the Change Password page, panelists need to do the following:
   
1. In the New Password field, type a new password making sure to meet the minimum requirements outlined on the screen.
   
   
2. In the New Password (again) field, they need to re-enter the new password.
   This will ensure that the password is exactly the way they want it to be.
   
   
3. They should click Change Password .
   
   
   If they successfully changed the password, they will be taken to the login screen. Their new password can be used immediately to log in.

Visit the Reset Panelist Password Manually page for more scenarios and the ways to manually reset panelist passwords.