Setting up Mobile App for Codes

1. From the black ribbon in Compusense, click the gear icon and select Settings.
   
   
   
2. Scroll down to the Two factor authentication settings and click Set up.
   
   
   
3. Select your device type and follow the instructions for downloading "Okta Verify" on your device if you already don't have it installed. Click Next.
   
   
   
4. Open the "Okta Verify" app on your device, select Add an Account, and scan the QR code provided.
   
   
5. Account will be automatically added after scanning the QR code. Click Compusense logo or the home icon to return to the "Dashboard", or select another option from the black ribbon at the top to access other parts of the software.
   
   
   
6. The next time you are required to enter a code to log into Compusense, click the box next to the circle picture to select your desired authentication factor. If you would like to receive push notifications, select the Okta Verify (device name) option and click Send Push. For email method click Send me the code.
   
   
   

Forgot Password

If at any point you forget your password, you can reset your password yourself by following the steps below.

If you've never logged into this site before, please contact Compusense Support.

1. From the Sign in page, click Need help signing in?.
   
   
2. Click Forgot Password.
   
   
   
3. Enter in your corporate email address address associated with your Compusense account and click Reset via Email.
   
   
   
4. Check your email; you should receive an email titled "Compusense Password Reset Request". Click the Reset Password button link.
   
   
5. Answer your Forgotten Password Challenge question and click Reset Password.
   
   
   
6. Create a new password in the New password field ensuring that you meet the password requirements, retype the password in the Repeat password field, and click Reset Password.
   
   
   
7. You will now be redirected to the main login page and can use your new password to sign into Compusense moving forward.
   

Locked Account

1. On the Unlock account screen, enter your corporate email address associated with your Compusense account and click Send Email.
   
   
   
2. On the next screen, click Back to Sign In.
   
   
3. Check your email; you should receive an email titled "Unlock Account".  Click the Unlock Account link in the email.
   
   
4. Answer your Unlock Account Challenge question and click Unlock Account.
   
   
   
5. Click Back to Sign In to log into Compusense.
   

If you can't remember your answer to the Unlock Account Challenge question, contact Compusense Support Team to assist you or wait for 30 minutes and your account will automatically become unlocked. If you are using SSO to access Compusense, this duration may be different.
When you next successfully log in, review and update your Unlock Account Challenge questions and answers for future needs.

If your account became locked because you forgot your password, follow the Forgot Password steps above to reset your password.